DISQUS

Website
http://blackberrycool.smokelabs.net/
Original page
http://blackberrycool.smokelabs.net/2007/10/blackberry-second-to-iphone-customer-satisfaction/
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Popular Threads

justelise · 2 years ago

I think that the results of the survey would've been more accurate had the participants be able to separate their experience with their carrier from the actual Blackberry. So many of the issues people have with any device are problems with the carrier itself. Between features being locked down by the carriers, to having to go through their customer support before being handed off to RIM; all of that plays into the customer service experience.
bill · 2 years ago

Blackberry should not allow Verizon, Sprint, etc. to disable its stock GPS functionality with their proprietary software. Making sure BB users can use BB GPS for free like the Blackberry designers allowed for would be one smart business move for the folks at Blackberry, especially since it should be Verizon, Sprint and crew who should be catering to the outstanding device rather than the other way around.